Last Updated: November 15, 2023

At Crust Pizza Australia ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

We may collect several types of information from and about users of our services, including:

1.1 Personal Information

Personal information is data that can be used to identify you individually, such as:

• Contact information (name, email address, mailing address, phone number)
• Billing information (credit card details, billing address)
• Delivery information (delivery address, delivery instructions)
• Account information (username, password, account preferences)
• Order history and preferences

1.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

• Demographic information (age, gender, location)
• Device information (IP address, browser type, device type, operating system)
• Usage data (pages visited, time spent on pages, links clicked)
• Location data (with your permission)

2. How We Collect Information

We collect information in the following ways:

2.1 Direct Collection

Information you provide to us directly when you:

• Create an account or profile
• Place an order through our website or mobile app
• Contact our customer service team
• Sign up for our newsletter or promotional communications
• Participate in surveys, contests, or promotions
• Submit feedback or reviews

2.2 Automated Collection

Information collected automatically when you use our services through:

• Cookies and similar tracking technologies
• Web beacons and analytics tools
• Server logs
• Mobile device identifiers

2.3 Third-Party Sources

We may receive information about you from third-party sources, such as:

• Business partners
• Payment processors
• Social media platforms (if you connect your account to our services)
• Public databases

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support and respond to inquiries
• Send transactional messages (order confirmations, delivery updates)
• Send marketing communications (with your consent)
• Personalize your experience and provide tailored content
• Improve our products, services, and website functionality
• Conduct research and analytics to understand customer preferences
• Detect, prevent, and address fraud, security issues, or technical problems
• Comply with legal obligations

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Delivery services
• Customer support services
• Marketing and advertising partners
• Analytics providers
• IT and cloud service providers

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

4.4 Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety, or that of our users or third parties.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

5.1 Access and Correction

You have the right to access, review, and update the personal information we hold about you. You can do this by logging into your account or contacting us directly.

5.2 Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

5.3 Deletion

You may request that we delete your personal information in certain circumstances. Please note that we may need to retain certain information for legal, security, or business purposes.

5.4 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

5.5 Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and legal requirements.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

9. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. When we transfer personal information across borders, we take steps to ensure that your information receives an adequate level of protection wherever it is processed.

10. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized services.

10.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites recognize your device and remember certain information about your visit.

10.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Preference Cookies: Enable the website to remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve our services.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

10.3 Managing Cookie Preferences

You can manage your cookie preferences through our cookie consent tool or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.